Frequently Asked Questions

Common Questions

How long does shipping take?

After placing your order, please allow 2–4 business days for processing. Delivery typically takes 4–12 business days after your order has shipped. Total estimated delivery time is 6–16 business days.

See more in our Shipping Policy.

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are unused and in original condition. To start a return, contact us at info@sorevielle.com.

For more, view our Return & Refund Policy.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress.

What payment methods do you accept?

We currently accept PayPal for all orders. PayPal allows you to securely pay using your account balance or any major credit/debit card linked to your PayPal account. We are working on adding more payment options soon.

How do I contact customer support?

You can email us at info@sorevielle.com. We respond to all inquiries within 2 business days.

Visit our Contact Us page for more information.